When booking feels seamless, instructors stay engaged, clients stay loyal, and Mecha’s community thrives.
My Role
User research, Wireframing, prototyping, UI design, Usability Testing. Lead UX Designer. I collaborated with designers and a product manager to brainstorm ideas, problem-solve, and conduct a heuristic evaluation in an existing platform.
Results
Increase in client satisfaction through additional features. Increase in employee retention and client sales.
For most people, fitness is about momentum.
Mecha clients are highly motivated, with classes filling fast. Yet the booking system often works against them: when schedules aren’t visible across both Boulder locations, clients miss opportunities, classes go half-full, and instructors lose out.
Misbookings between studios frustrate members, spark complaints, and chip away at loyalty. What should feel seamless instead creates friction—impacting motivation, referrals, and even instructor retention.
The Insights
Mecha clients are highly motivated, with classes filling fast. Yet the booking system often works against them: when schedules aren’t visible across both Boulder locations, clients miss opportunities, classes go half-full, and instructors lose out. Misbookings between studios frustrate members, spark complaints, and chip away at loyalty. What should feel seamless instead creates friction, impacting motivation, referrals, and even instructor retention.
Meet Nora
Nora, 35, is a highly motivated Mecha client who thrives on community and measurable progress. She books classes regularly but often feels frustrated when schedules between studios aren’t clear, leading to missed opportunities and booking errors. For Nora, fitness is about momentum. Nora wants a seamless, reliable app experience that keeps her connected, motivated, and confident in her membership.
Image source: Upsplash.com
The Solution
In six weeks, we redesigned the Mecha App:
Unified schedule view
Community features
Flexible payment options
Mecha - Schedule
Mecha - Community
Mecha - Payment
The Impact
When booking feels seamless, motivation thrives. Instructors stay engaged, clients stay loyal, and Mecha’s community grows stronger with every class.
Takeaways
This project reinforced the power of empathy in design. By listening closely to client frustrations, we turned pain points into opportunities. The result wasn’t just a smoother app; it was a stronger community.